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Policies

Please go through the Terms and Conditions and Privacy Policy Disclaimer for clarity before Signup

Terms and Conditions / Refund Policy

  • 1. Booking and Payment

    • A booking is confirmed only upon receipt of a minimum deposit as stated according to the custom plan of the total tour cost.

    • The balance must be paid in full 60 days before the tour start date.

    • Payment methods accepted: As per payment gateway

  • 2. Custom Tour Packages

    • Custom tours are tailor-made as per the client’s preferences and agreed itinerary.

    • Any changes after itinerary approval may incur additional charges.

  • 3. Cancellations & Refunds

    • Cancellation must be made in writing.

    • Cancellation charges:

      • As per the bookings cancellation charges from flight/bus/train/resorts stay/yacht whichever applicable

    • Refunds, if applicable, will be processed within 30 business days, excluding non-refundable components (e.g. flights, visa fees, etc.).

  • 4. Changes by Client

    • Any changes after confirmation may attract a service fee and supplier penalty.

    • We do not guarantee fulfillment of last-minute modification requests.

  • 5. Changes or Cancellations by the Agency

    • Amara Trails reserves the right to cancel or change a tour due to unforeseen circumstances (natural disasters, political unrest, etc.).

    • In such cases, clients will be offered an alternative date, destination, or a partial/full refund.

  • 6. Travel Insurance

    • Clients are strongly advised to purchase comprehensive travel insurance covering medical, cancellation, and personal liability.

    • Amara Trails is not responsible for any expenses arising from travel-related risks.

  • 7. Visas and Travel Documents

    • Clients are responsible for obtaining valid travel documents, including visas and passports.

    • Assistance can be provided but we do not guarantee visa issuance.

  • 8. Health & Safety

    • It is the client’s responsibility to ensure they are medically fit to travel.

    • Clients must comply with all local laws and health regulations.

  • 9. Liability

    • Amara Trails acts as an intermediary between clients and travel service providers.

    • We are not liable for injury, loss, delay, or damage caused by service providers or uncontrollable factors.

  • 10. Force Majeure

    • No compensation will be offered for changes due to events beyond our control (strikes, war, pandemic, etc.).

  • 11. Behavior and Conduct

    • Unruly or disrespectful behavior towards fellow travelers or guides will result in termination of the tour with no refund.

  • 12. Use of Photos and Videos

    • Photos or videos taken during the tour may be used for marketing purposes unless a written objection is submitted.

  • 13. Governing Law and Jurisdiction

    • These terms shall be governed by the laws under High Court of Karnataka.

    • All disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka

Business Contract
User Interface

Privacy Policy

  • 1. Information We Collect

    • We may collect the following types of personal information:

      • Contact Information: Name, phone number, email address, postal address

      • Travel Preferences: Destination choices, travel dates, accommodation needs

      • Identification Documents: Passport, visa, PAN, Aadhaar (where required for bookings)

      • Payment Details: Credit/debit card, UPI, bank information (processed via secure gateways)

      • Health & Special Needs: Only if shared voluntarily for travel arrangements

      • Website Usage Data: IP address, browser type, pages visited, cookies

  • 2. How We Use Your Information

    • We use your personal data to:

      • Process travel bookings and confirmations

      • Communicate travel updates and offers

      • Personalize travel experiences

      • Provide customer support

      • Meet legal or regulatory requirements

      • Improve our services and website

  • 3. Sharing of Information

    • We may share your information with:

      • Airlines, hotels, transport providers, and other service partners

      • Payment gateway providers

      • Government authorities (for visa processing, compliance)

      • Third-party service providers (e.g., marketing tools), under confidentiality agreements

      • We do not sell or rent your personal data to third parties.

  • 4. Data Security

    • We implement appropriate technical and organizational measures to protect your data:

      • Secure servers and encryption protocols

      • Access controls and regular audits

      • Secure payment processing via reputed gateways

    • However, no transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

  • 5. Your Rights

    • Depending on your location, you may have the right to:

      • Access your personal information

      • Correct or delete your data

      • Withdraw consent at any time

      • Opt out of marketing emails (via unsubscribe link)

      • Requests can be sent to: compass@amaratrails.com

  • 6. Cookies and Tracking

    • Our website uses cookies to enhance user experience and gather analytics. You can manage cookies through your browser settings.

  • 7. Data Retention

    • We retain your personal data only as long as necessary for the purposes mentioned or as required by law (e.g., tax or regulatory compliance).

  • 8. Changes to This Policy

    • We may update this policy from time to time. Changes will be posted on our website with a new "Effective Date."

  • 9. Contact Us

    • For questions or concerns about this policy or your data, please contact:​ Amara Trails, Unit of GCK Management Consultants, HD-39, Block D3, 9th Floor, Wework Redwood Manyata, Manyata Techpark, Thanisandra, Bangalore - 560045​​​. 

    • Email: compass@amaratrails.com

    • Connect: +91 70228 67913

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